Privacy Notice

Tellus Natural Capital Ltd is committed to protecting your privacy and this notice sets out how we handle and or process your personal data. In this Privacy Notice the terms, ‘Tellus Natural Capital Ltd’, ‘we’, ‘us’ and ‘our’ are references to Tellus Natural Capital Limited, company number 13233554, whose registered office is at The Estate Office, Ozleworth, Wotton-under-Edge, Gloucestershire GL12 7QA.

This Privacy Notice sets out the basis on which any personal data we collect from you through our website (www.tellusnatcap.com) (the “Site”), or that you provide to us via other methods, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Your privacy is important to us, and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.

By accessing, browsing or otherwise using the Site you confirm that you have read and agreed to this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should not use the Site or use our services unless you are using the Site or our services as a prospective employee.

We reserve the right to change the contents of the Site, including this Privacy Notice at any time, by posting such changes on the Site. It is your responsibility to familiarise yourself with the Privacy Notice regularly to ensure that you are aware of any changes. Your continued use of the Site following the posting of any such changes will constitute your acceptance of the revised Privacy Notice.

Information we collect

We may collect and process the following data about you:

  • Information you give us. You may give us information about you by filling in forms in hard copy, via email, on our site www.tellusnatcap.com or by other means of correspondence.  This includes information you provide when you register to use our site, contact us about our services, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and evidence of identity documents.

  • Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;  information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • Information we receive from other sources. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

We may collect your data from different sources, including from direct interaction with you, from your other advisers where you have agreed that we may do so, and technical data may be collected automatically when you interact with our website, by using cookies and other similar technologies.

 

How we may use your information

We will only use your personal data when the law allows us to. We may use your information for a number of legitimate purposes including to:

  • Comply with legal, regulatory and corporate governance obligations and good practice

  • Perform services you have requested

  • Notify you about changes to our service

  • Provide you with information about our work or our activities

  • Ensure we know how you prefer to be contacted

  • Keep a record of your relationship with us.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. We may process your personal data without your knowledge or consent, where this is required or permitted by law.

 

Marketing

We may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You may receive marketing communications from us in respect of our business and our services if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.

We do not share your contact details with any third party for the purpose of that third party sending marketing. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us using the details above at any time.

 

Information Sharing and Disclosure

We may have to share your personal data with the parties set out below for the purposes set out in above:

  • Your professional advisers including your lawyers, accountants, financial advisors, bankers, insurers, architects, transport consultants, ecologists, flood risk consultants or other relevant professional advisors based in the UK or EEA.

  • Third parties who we may interact with on your behalf including HMRC, DEFRA, the Rural Payments Agency and other government bodies, the AMC, Local Authorities, Planning Inspectorate, any parties who contract with, or engage with, you.

  • Service providers based within the UK or wider EEA who provide IT and system administration services.

  • Our professional advisers including lawyers, bankers, auditors and insurers based in the UK or EEA who provide consultancy, banking, legal, insurance and accounting services.

  • HM Revenue & Customs regulators and other authorities based in the UK who require reporting of our processing activities in certain circumstances.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

International Transfers

We may transfer your personal data to third parties providing services to us who are based outside of the European Economic Area (EEA). This includes parties providing IT administration services and hosting services (such as Dropbox), and parties providing assistance with managing our marketing databases (such as Mailchimp).  

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;

  • using specific contracts approved by the European Commission which give personal data the same protection it has in Europe; or

  • for providers based in the US, we may transfer data to them if they are part of the Privacy Shield.

Keeping your records

We will only keep your records for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Where we may store your information

The data that we collect from you will be transferred to and stored at the Tellus Natural Capital registered office or with a GDPR compliant third party supplier.

By submitting your personal data, you agree to this transfer, storing or processing. Tellus Natural Capital Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are set out below. If you wish to exercise any of the rights set out above, please contact us as below. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

You have the right to:

·     Request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please submit your request in writing to contact details shown at the end of this notice. We will respond within one month, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.

  • Have any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact us on the details set out at the end of this notice.

  • Request that we delete your personal data so it is erased from our records.

  • Have the data we hold about you transferred to another organisation.

  • Object to certain types of processing such as direct marketing.

  • Object to automated processing, including profiling.

  • Changes to this notice and the way we treat personal information

We may update the terms of this privacy notice at any time, so please do check it from time to time. You can find our latest policy on our website at www.tellusnatcap.com or by asking us for a copy.

We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website. By continuing to use our website you will be deemed to have accepted such changes.

Enquiries and Complaints

Please contact us if you have any enquiries arising from this privacy notice. Where possible, please raise all enquires in writing.

If you are unhappy with our work or something that we have done or failed to do, please inform us in writing. Tellus Natural Capital Ltd will acknowledge receipt of all complaints and will endeavour to investigate the complaint as soon as reasonably practicable.

All complaints should be sent to Kate Russell, Tellus Natural Capital Ltd, The Estate Office, Ozleworth, Wotton-under-Edge, Gloucestershire GL12 7QA or by email to kate@tellusnatcap.com.

You may also complain directly to the Information Commissioner’s Office if you are concerned with how we are handling your personal information:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113 or 01625 545745 Website: www.ico.org.uk

This Privacy Notice was last updated in August 2021. A hard copy or electronic copy of this notice is available on request.